Whether you want to increase productivity, get a bigger ROI or want to improve customer loyalty, using field service management software can help tremendously. This type of software is reliable and trusted among electricians. In short, it can serve as a tool to effectively manage your team out on the field. It can save time on service calls by preventing delays on the completion date. Overall, its main purpose is to increase ROI. As a result, you’ll be able to build a reliable electrical business that everyone can rely upon. Independent electrical contractors and large electricity companies alike will all benefit from using field service management software.
Why Electrical Company’s Need Field Management
As a business owner, you want to see your company thrive. Electricians have used field service management for years and have increased their ROI. On the other hand, businesses that don’t use field service management perform poorly. Consumers heavily depend on reliable electricity service, which is why the response time is essential. Without field management software, an electrician could take longer to complete a service call or job. The electrician management software aims to change all of that for the better as an electrician works on their project. Responding to a power outage quickly can make all the difference in the world to the customer. The field manager is able to track technicians when they’re in the field along with providing anything they need to complete the service call.
1. It’s Easy to Use
Electrician project management software comes with an easy-to-understand user interface. You can keep track of your customers and service calls for each day of the week. Moreover, the program is designed to work across all devices, including tablets, phones, desktop computers and laptops. You will save time in the process, resulting in more profits. If a technician calls in sick, you’ll easily be able to schedule another technician to take their place. You can also say goodbye to needless paperwork because you’ll have everything on a digital platform.
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2. A Great Tool for Electricians
The most important part of any electrical job is constant communication with your customer. From the moment your customers put in a call for an electrical issue, the electrician job management software allows you to update the progress on the service call. Your customers know exactly when the technician will arrive along with an approximated completion time. If a component is missing to complete the job, FSM allows the electrician to make updates and order the missing components within minutes. It’s that fast and simple.
3. Inventory Management Made Easy
The accuracy of inventory count is important for your ROI. Field service management also tracks what your electricians and technicians will need on a job. These tools and equipment are necessary to do the job right the first time. The electrician will always have the right tools on hand. By doing this, it will eliminate the need to go back a second time because of a lost part or a delay in delivery. However, if the job calls for another type of equipment that is not on hand, the electrician will be able to order the missing item. Inventory will update automatically once the item arrives with field service management software.
4. Keep Your Employees Happy
Without field service management software, mistakes can happen out on the field, which can make your employees unhappy. Technicians who have to work harder due to scheduling conflicts, miscommunications or manual inputs in the program can result in poor productivity. However, with field service management software, you’ll keep your employees happy. Scheduling an appointment can be automated, making the job much easier. Electricians who go out to the field won’t have to deal with customers who are disappointed because of a scheduling error.
5. Tracking Your Invoices
Getting paid on time will also keep your ROI running smoothly. With FSM, or field service management, you can keep track of your invoices without any hassles. You’ll get a notification as soon as you receive a payment. The process allows you, as the manager, to pay your employees on time with confidence and reliability.
6. The Benefits for Your Customers
Field service management benefits your employees as well as your customers. When a client hires you, all they want is a job well done at a reasonable price. Moreover, your customers depend on electricity for both their homes and places of business. Having an installation or a repair completed efficiently is important. They want the peace of mind knowing that everything is going as scheduled. Therefore, the customer portal is another vital part in field service management software. This is where customers can track the progress and follow up with easy support.
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7. Delays In the Field
Having to wait for delayed parts to come in or dealing with wrong price quotes can even cause a client to go somewhere else. This, of course, affects your entire ROI. You want to get back what you invested in along with a profit. Other issues that you can avoid with FSM can include missed appointments, lost invoices and errors in service orders. As you familiarize yourself with this type of software, you’ll greatly rely on its automation features and more. With field service management software, you’ll keep your customers happy because they’ll get what they paid for with your services. You’ll create customer loyalty when they go back to you. Finally, less delays on the field will mean more slots available to accommodate new service calls.
The Results Will Speak To The ROI
The main goal of field management software is to reduce overhead costs and overall increase your ROI. These are just some ways electricians and other skilled workers can use field service management to increase their own ROIs. Your business will run much more efficiently when you use field service management software. Try it out today with your free trial. The software can also be used by your team, including electricians, plumbers, carpenters, landscapers and roofers, just to mention a few.